“Stay away from misterb&b”… You’ve heard a lot about misterb&b, the world’s largest gay travel community, here on mygaytrip. The thing is we like misterb&b concept and vision a lot and the idea that gay travelers should be able to travel the world safely and feel welcome wherever they stay. But since you might have read on online forums some horrific stories of users complaining about having problems using misterb&b, we decided to reach out to the misterb&b team and ask them directly what are the main issues misterb&b users might face while searching and booking their next gay stay on the platform.
misterb&b, it seems a lot of users fear that their host will not be legitimate. What do you say?
At misterb&b, ensuring that guests and hosts can travel in a safe and prejudice-free zone is of the utmost importance. Sometimes, our members are concerned that hosts are not legitimate or that they will be scammed by misterb&b. misterb&b is not a fraudulent organisation, and we take countless steps to ensure every one of our members has a safe and reliable experience, including a host verification process.
To promote a favorable experience, we also encourage everyone to write reviews following their stay with a particular host. This ensures open communication between misterb&b, the host, and the guest. It also means guests can highlight any potential discrepancies between listed amenities and the truth. This allows future guests to better understand what is included in their stay, and will also encourage hosts to update their profiles on a regular basis.
Some users believe they were robbed or victims of a scam on misterb&b, what should they do?
Due to our stringent host verification process, and our host reviews section, it is rare to be scammed by a fraudulent misterb&b host. However, in certain instances this situation can unfortunately occur. To avoid being scammed, there are very simple steps to follow:
- Ensure that all communication between you and the host is conducted on our site. If a user requests that you contact them outside of misterb&b through Whatsapp, Facebook, or text messages, we would ask you to immediately cease all exchanges with this person.
- All payment requests outside of our platform should be ignored and reported to us immediately. If someone asks you for a payment through Paypal, Moneygram, Western Union or any other service, cease all exchanges and contact us. So rule of thumb, never pay a host outside of misterb&b!
- Do not share your private details before the transaction is confirmed. We do not hand over the contact details of our hosts and guests until the reservation has been confirmed and paid via our secure platform.
By following these steps, you can ensure that your experience with misterb&b is a favorable one. Because the last thing we want is for you to feel as though you should stay away from misterb&b!
Something very annoying now: what if my host cancelled my booking at the last minute?
We know how annoying it can be if a host cancels your booking at the last minute. This may occur due various reasons relating to the host, but obviously our priority is finding you replacement accommodation! If the host has cancelled your booking in 21 days or less before check-in, you will automatically receive a coupon to help you make a new and last minute booking. Alternatively, if you would like to contact customer service, a friendly member of our team will be more than willing to help you find an accommodation solution in the given city as soon as possible. If you do not wish to be relocated to an alternative misterb&b listing, your booking will be refunded – fees included.
Apparently there have been payment issues to hosts?
In the past, certain hosts faced payment complications, when misterb&b would accept the payment from a guest, and at times take a little longer than perceived to reimburse the host for the stay. In September 2016, we teamed up with Payoneer, an international money transfer platform. This has enabled all payments to hosts to be automated, guaranteeing an efficient and reliable payment flow between the guest, misterb&b, and the host. At the beginning of 2018, we also started using international money transfer platform, Stripe. In certain instances, a delay in the transfer of payment may occur. This can happen in particular with users who are booking accommodation on our site for the first time. This is simply due to our systems checking and verifying the authenticity of the transaction.
How big is your customer service team?
Over the past four years, misterb&b has grown to become the largest gay travel community in the world. From such rapid growth, certain members of the public were concerned that our customer support team may no longer be able to meet the growing demands of our service. This is not the case. We have a round-the-clock customer support team that is not only sensitive to the needs of our members, but will also offer solutions to any problems a guest or host may face.
Do you handle the security deposit on behalf of your hosts?
Unfortunately we don’t yet. Guests may sometimes be unsure what the security deposit is, and wonder if their misterb&b host is legitimate for requesting it upon arrival. Don’t worry, this is a normal arrangement conducted by misterb&b hosts, and the amount they set is up to their discretion. Remember to never pay this deposit in advance but only upon arrival, once you have been welcomed by your host and have had a tour of the premises.
Why do misterb&b accommodation listings sometimes seem more expensive than those on other sites?
When it comes to the price of an accommodation listing on misterb&b, hosts are free to set up the nightly rate as they wish. If you find any inconsistencies between the price of one property across different platforms, it is due to the personal choice of the owner – we do not have any power over this, although we advise hosts on the right price for their property. Certain factors for this may be that the owner assumes a given rate can perform better or worse depending on the market segment, seasonality, platform used, and spending power for example. And why not ask this host for a discount? Who knows, they might agree!
What if I need help?
Call us 24/7! International: +33 (0) 975 187 462 – USA / Canada: +1 (415) 802 0876. We’re always open to criticism and eager to improve. Our team is committed to making sure that all our guests have the most amazing experience when booking through misterb&b. And we are available 24/7 to help you in case you need any assistance.